Branch Staffing Review

The concept of developing a model to right-size retail branch staffing may not enlighten any tenured banker. However, the large number of start-up banks and branch expansions indicates opportune circumstances for creation, or at least reexamination, of staffing models. Most financial institutions have built at least one to two branches over the past few years, with some building many more. Customers will benefit from the addition of a staffing model, because the optimal number of people will be manning the branch at any given time. The institution will benefit from the staffing model, because this exercise will help minimize turnover and control non-interest expense.

Staffing the branch appropriately is critical to productivity, service quality and efficiency. In the Branch Staffing Review, Bancography will examine historic transaction levels and market growth projections in order to recommend the appropriate staff configuration at each branch.


Five Components of the Branch Staffing Review:

1. Evaluate current branch productivity and compare to industry benchmarks



2. Create a model that recommends target staffing levels for all positions in each branch



3. Draft an implementation plan for achieving the optimal staffing configuration



4. Calculate the financial impact of the recommended staffing changes



5. Review current job descriptions, incentive plans and branch processes