Branch Staffing Review
The concept of developing a model to right-size retail branch staffing may not enlighten any tenured banker.
However, the large number of start-up banks and branch expansions indicates opportune circumstances for creation, or at least reexamination, of staffing
models. Most financial institutions have built at least one to two branches over the past few years, with some building many more. Customers will benefit
from the addition of a staffing model, because the optimal number of people will be manning the branch at any given time. The institution will benefit
from the staffing model, because this exercise will help minimize turnover and control non-interest expense.
Staffing the branch appropriately is critical to productivity, service quality and efficiency. In the Branch Staffing Review, Bancography
will examine historic transaction levels and market growth projections in order to recommend the appropriate staff configuration at each branch.
Five Components of the Branch Staffing Review:
- Evaluate current branch productivity and compare to industry benchmarks
- Create a model that recommends target staffing levels for all positions in each branch
- Draft an implementation plan for achieving the optimal staffing configuration
- Calculate the financial impact of the recommended staffing changes
- Review current job descriptions, incentive plans and branch processes
Benefits of the Branch Staffing Review:
- Improvement of branch service and productivity
- The institution can update the model internally
- Potential to reduce turnover by identifying factors influencing employee satisfaction
- Alignment of branch staffing approach with industry best practices
To learn more, see
Bancology Volume 26, page three .
Pricing: $400 per branch
* larger institutions may be eligible for discounted pricing.
For more information, contact us at (205) 254-3255 or info@bancography.com.
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