2002 Archived News

April 29th, 2002

Thank you to the American Bankers Association for hosting the recent Financial Services Customer and Contact Center conferences in St. Petersburg. And thanks to everyone who attended Bancography’s presentations and visited our booth. Attendees learned about findings from Bancography’s Web Site and Call Center Benchmark studies and from our Market Awareness and Competitive Research study. Common topics of conversation among the bankers in attendance included how to introduce wealth management products to the retail client base; how to combat attrition; the benefits and drawbacks of free checking; and the increasing threat from credit unions.