2002 Archived News

December 10th, 2002

Findings from Bancography's Call Center Benchmark study were cited in an article in the December issue of Bank Systems and Technology magazine.  The article discusses call center functionality and the difficulty of balancing people and technology.  Read the complete article at http://www.banktech.com/story/BNK20021210S0019.  For more information on the study, visit the Syndicated Research area of our website.