Service Quality (Service, Satisfaction and Loyalty)

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Poor service quality is one of the most influential factors fueling retail and business attrition. Further, customers or members closing accounts due to inadequate service quality are extremely unlikely to ever consider using the institution again. Regular monitoring of all service channels, such as the branch and call center, is critical for management to understand and improve service quality. Bancography's Service, Satisfaction and Loyalty Program will provide your institution easy-to-understand reports with targeted recommendations on how to improve customer or member service and ultimately increase customer or member retention.